Business Development

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Full Time
  • Post Date: May 8, 2020
Job Description


• Serve as the lead point of contact for all customer account management matters(pitching, proposal, contract development, problem management …)

• Build and maintain strong, long-lasting client relationships

• Negotiate contracts and close agreements to maximize profits

• Develop trusted advisor relationships with key accounts, customer stakeholders andexecutive sponsors

• Ensure the timely and successful delivery of our solutions according to customerneeds and objectives

• Clearly communicate the progress of monthly/quarterly initiatives to internal andexternal stakeholders

• Develop new business with existing clients and/or identify areas of improvement tomeet sales quotas

• Forecast and track key account metrics (e.g. quarterly sales results and annualforecasts)

• Prepare reports on account status

• Collaborate with sales team to identify and grow opportunities within territory

• Assist with challenging client requests or issue escalations as needed
• Review customer orders and plan and coordinate delivery activities

• Build positive and productive working relationships with customers for businessgrowth.

• Analyze and troubleshoot delivery issues in a timely fashion.

• Manage a delivery status to ensure timely and accurate customer deliveries.

• Ensure that team maintains high level of competence and operational excellence.

• Serve as primary contact for customer inquiries and concerns.

• Perform customer negotiations for delivery rates.

• Make critical business decisions to meet customer expectations.

• Develop scope and budget for delivery projects


• Chinese and English speaking is a must

• Proven work experience as an Account Manager, Key Account Manager or relevant roleDemonstrable ability to communicate, present and influence key stakeholders at all levels ofan organization, including executive and C-level

• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office(particularly MS Excel)

• Experience delivering client-focused solutions to customer needs

• Proven ability to juggle multiple account management projects at a time, while maintainingsharp attention to detail

• Excellent listening, negotiation and presentation abilities

• Strong verbal and written communication skills