Customer Success Specialist

Full Time
  • Post Date: July 22, 2020
  • Apply Before: December 31, 2020
Job Description

Responsibilities/ Daily tasks you will take care: 

  • Completing the assigned KPIs;
  • Receiving a store application request from the Business Development Team;
  • Making documentation; making plan of deployment for store;
  • Organizing training on how to use the application at the store;
  • Collecting ideas and feedback to improve and develop products;
  • Applying the knowledge and professional skills that have been trained and coordinated with the Marketing implementation team, planning to increase sales for customers, support to solve problems arising during operation;
  • Planning content development for customers. Collaborating with departments to come up with content suggestions that appeal to users and suggest users to buy;
  • Making periodic reports and other tasks as required.


Requirements/ Desired skills and experience:  

  • Being University graduate majoring in Economics, Business Administration, Marketing …
  • Having at least 2 – 3 years experience in custumer care;
  • Proficient in using computers, office software such as MS Word, MS Excel, PowerPoint and other internet-related tasks;
  • Having laptop + transportation;
  • Having worked in a start-up environment is an advantage.


Be part of our hugely international environment; we are currently working with the Big customer, where you can have many opportunities to working oversea.

  • Competitive salary package based on skills and experience. We create great teams and take very good care of them;
  • Great opportunity to grow with the company;
  • Frequent staff activities and company parties;
  • Awesome social events and parties for employees;
  • Wear what you want, be your unique self at work;
  • “FPT care” health insurance provided by AON and is exclusive for FPT employees;
  • Annual Summer Vacation: follows company’s policy and starts from May every year;
  • Be supported when moving from HCM/ HN / other cities to Danang city (~ 100M VND) (for senior developer);
  • Be supported preferential buying  an apartment of FPT Plaza (for senior developers).


Interested candidates should click Apply button submit a completed Curriculum Vitae/ Resume and Cover Letter to:

Recruitment Department – FPT Software Workforce Development

Contact Person        : Ms. Phan Ngoc Do Quyen

Email                          : [email protected]