Customer Support Engineer for IoT Project – Up to $2500

Full Time
  • Post Date: March 17, 2022
  • Apply Before: December 31, 2022
Job Description

Project Background

The scope is to collocate Apps with R&D team for Gecko, ZentriOS & DMS products (aka fixed function, interface) for the best the customer experience. This including:

  • Own customer support for Gecko, ZentriOS & DMS products this including: Salesforce, Forums, Escalations but excluding Quality Incidents
  • Create some example assigned by Customer
  • Own the meetings for support and scrum

Responsibilities

  • Respond to customer questions through the SalesForce support management portal and Silicon Labs online community in English
  • Occasional conference calls requiring spoken English
  • Synchronize the work with internal FAEs to cover different customer enquires
  • Write demo/example apps during the support process that help customers understand different APIs or execution flows
  • Reproduce customer issues on development or customer hardware
  • Use PC tools and scripting languages such as Python, Postman, Curl, etc. to investigate
  • Review custom PCB schematics and suggest hardware rework/modifications
  • Interface with R&D on behalf of customers
  • Provide solutions for customers issues either through writing code or proposing workarounds for bugs
  • Help R&D prioritize issues based on customer urgency/need (with the exception of ZentriOS)
  • Verify customer issues are resolved in a particular software release from the R&D team (with the exception of ZentriOS)

Skill:

  • Knowledge of electrical or computer engineering fundamentals and methodologies
  • Experience with and a positive attitude towards providing technical support to customers over email/written formats
  • Good English written and verbal communication skills
  • Strong time management skills with the ability to work on multiple tasks within the same day
  • (Software) Strong high-level programming language proficiency (C/C++)
  • (Software) scripting language proficiency (Python, Postman, Curl, etc.)
  • (Hardware) Basic analog and digital circuit analysis skills
  • Ability to troubleshoot and debug software, electronic systems, circuits, and devices
  • Great attention to detail, including professional written correspondence and documentation with minimal grammatical and spelling errors
  • Familiarity with quality procedures and documentation

Benefits

• “FPT care” health insurance provided by AON and is exclusive for FPT employees.

• Annual Summer Vacation: follows company’s policy and starts from May every year

• Salary review once a year or on excellent performance

• International, dynamic, friendly working environment

• Annual leave, working conditions follow Vietnam labor laws.

• Other allowances: lunch allowance, working on-site allowance, etc.

 

Contact 

Interested candidates should click Apply button to submit a completed Curriculum Vitae/ Resume and Cover Letter to: Recruitment Department – FPT Software Workforce Development

• Contact Person : Ms. Nguyen Thi Hong Tham (Cindy)

• Email : [email protected]