Incident Analyst (Production Support/Customer Support)

Job Description

• Analyze the incidents and required information– decision of remediation is required or not
• During remediation, get support from engineering team or clarification from Client Services.
• Ensuring Incidents are logged with reproducible steps and supplementary media
• Reducing response time for unblocking incidents
• Following up on Incidents stuck in certain states, tracking Incidents states and their path to resolution
• Streamlining Incident intake through triaging, reducing total number of Open Incidents for uniFI Products
• Collaboration & working with Client Services and Engineering teams
• Contributes to team effort by accomplishing related results as needed.

Job Qualification
• Bachelor’s Degree
• At least 2 year working as a BA/QA/Dev/PM in software development project.
• Good business analytical, and auditing skills
• Must be patient, careful, and detailed at work
• Experience creating detailed reports and giving presentations.
• Willingness to work at the weekend
• Proactive in communication
• Good English communication.

Benefit
• Successful candidates will be part of a friendly, motivated and committed talent teams with various benefits and attractive offers:
• “FPT care” health insurance provided by AON and is exclusive for FPT employees.
• Company shuttle buses provide convenient way of transportation for all employees.
• Annual Summer Vacation
• Other allowances: lunch allowance, working on-site allowance, etc.
• F-Town Campus provides many facilities for FPT employees such as football ground, basketball & volleyball, gym center, restaurant, cafeteria, etc.

Contact
Interested candidates should click Apply button to submit a completed Curriculum Vitae/ Resume and Cover Letter to: Recruitment Department – FPT Software Workforce Development
• Contact Person : Mrs. Bui Thi Thu Thoa
• Email : [email protected]