IT Contact Center Leader

Full Time
  • Post Date: May 6, 2021
  • Apply Before: June 30, 2021
Job Description

Responsibilities/ Daily tasks you will take care: 

  • Manage team “contact center”, assure service quality.
  • Support users experience in IT service (Receive and handle tickets).
  • Follow up, evaluate outcome of each team member based on KPI.
  • Report working status to manager periodically.
  • Build and propose ideas about executive processes in order to grow client’s pleasure.
  • Write, update all documents about guiding how to use IT service.
  • Start training for group as soon as receive updated information from IT system.
  • Assure information security for all departments according to company’s policy.


Requirements/ Desired skills and experience: 

  • Graduated with major in Information Technology.
  • Has experience in manager, group leader.
  • 2 year experience supporting information system.
  • Own ability in analyze working process, contribute in process updating toward system and user.
  • Having knowledge about other systems such as: Network, System, Security
  • Be able to handle and resolve issue rapidly.
  • Has the ability of observe, track other members’ working progress.
  • Has the ability of training, create training documents to other employees.
  • Has the ability in communication, presentation to guide users.
  • Enthusiastic, passionate with customer care job and has high working responsibility.
  • Own Microsoft/ Cisco/ Security certificate is a plus.



Be part of our hugely international environment; we are currently working with the Big customer, where you can have many opportunities to working oversea.

  • Competitive salary package based on skills and experience. We create great teams and take very good care of them;
  • Great opportunity to grow with the company;
  • Frequent staff activities and company parties;
  • Awesome social events and parties for employees;
  • Wear what you want, be your unique self at work;
  • “FPT care” health insurance provided by AON and is exclusive for FPT employees;
  • Annual Summer Vacation: follows company’s policy and starts from May every year;
  • Be supported when moving from HCM/ HN / other cities to Danang city (~ 100M VND) (for senior developer);
  • Be supported preferential buying  an apartment of FPT Plaza (for senior developers) ;
  • Work Permit, Health Insurance and Relocation Assistance will be provided for expats.



Interested candidates should click Apply button submit a completed Curriculum Vitae/ Resume and Cover Letter to Recruitment Department – FPT Software Workforce Development

Contact Person: Ms. Phan Ngoc Do Quyen  

Email: [email protected]