IT Contact Center Leader

Job Description

Responsibilities/ Daily tasks you will take care: 

• Manage team “contact center”, assure service quality.
• Support users experience in IT service (Receive and handle tickets).
• Follow up, evaluate outcome of each team member based on KPI.
• Report working status to manager periodically.
• Build and propose ideas about executive processes in order to grow client’s pleasure.
• Write, update all documents about guiding how to use IT service.
• Start training for group as soon as receive updated information from IT system.
• Assure information security for all departments according to company’s policy.

Requirements/ Desired skills and experience: 

• Graduated with major in Information Technology.
• Has experience in manager, group leader.
• 2 year experience supporting information system.
• Own ability in analyze working process, contribute in process updating toward system and user.
• Having knowledge about other systems such as: Network, System, Security
• Be able to handle and resolve issue rapidly.
• Has the ability of observe, track other members’ working progress.
• Has the ability of training, create training documents to other employees.
• Has the ability in communication, presentation to guide users.
• Enthusiastic, passionate with customer care job and has high working responsibility.
• Own Microsoft/ Cisco/ Security certificate is a plus.

Benefits: 

Be part of our hugely international environment; we are currently working with the Big customer, where you can have many opportunities to working oversea.

• Competitive salary package based on skills and experience. We create great teams and take very good care of them;
• Great opportunity to grow with the company;
• Frequent staff activities and company parties;
• Awesome social events and parties for employees;
• Wear what you want, be your unique self at work;
• “FPT care” health insurance provided by AON and is exclusive for FPT employees;
• Annual Summer Vacation: follows company’s policy and starts from May every year;
• Be supported when moving from HCM/ HN / other cities to Danang city (~ 100M VND) (for senior developer);
• Be supported preferential buying  an apartment of FPT Plaza (for senior developers) ;
• Work Permit, Health Insurance and Relocation Assistance will be provided for expats.

CONTACT 

Interested candidates should click Apply button submit a completed Curriculum Vitae/ Resume and Cover Letter to Recruitment Department – FPT Software Workforce Development

Contact Person: Ms. Phan Ngoc Do Quyen  

Email: [email protected]