Job Description
• Receive inbound requests through channels like on email, Teams Chat, or any other chat means based on a documented process. Individuals that have very limited technical expertise or are in the early stages.
• Logs, categorizes, prioritizes, tracks, and routes
• Incidents reported by users
• Alarms raised by monitoring tools.
• Support tracks tickets until successfully resolved.
• Implement basic, documented break-fix tasks along the lines of following a documented process. Escalate to an L2 depending on an unexpected result of a documented process.
Job Qualification
• College or University Graduation (IT is preferable)
• Familiar with computer, good Microsoft Office skills
• Good communication skill
• Can reading, writing and speaking in English at intermediate level
• Have good customer support mindset and attitude
• Fast learning, Proactive
Benefit
• Attractive Income Package
• Sponsorship for Training and International Certificates.
• FPT Care: exclusive health insurance for FPT employees.
• Company shuttle buses provide convenient way of transportation for all employees
• Salary review once a year or on excellent performance
• International, dynamic, friendly working environment
• Annual leaves and fringe benefits followed Vietnam labor laws, beside additional: working on-site allowance, etc.
• F-town Campus provides many facilities for FPT employees such as football ground, basketball & volleyball, gym room, Coffee Shop, etc.
Contact
Interested candidates should click Apply button to submit a completed Curriculum Vitae/ Resume and Cover Letter to:
Recruitment Department – FPT Software Workforce Development
Contact Person : Ms. Nguyen Thi Kieu Phuong
Email : [email protected]
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