Managed Service Director – NO PROBATION

Full Time
  • Post Date: December 3, 2020
  • Apply Before: December 31, 2021
Job Description
  • Provides direction and supervision of the Managed Services Operations Team to monitor, document, respond, escalate, and communicate issues as required.
  • Leads and manages a team of both local and remote/datacenter service delivery talent.
  • Works alongside and across teams and departments to ensure business and service-level expectations.
  • Builds on past success in driving exceptional customer service objectives, methods, and metrics.
  • Collaborates with incident response teams to mitigate severity events.
  • Ensures consistent use of processes and best practices.
  • Develop and maintain relationship with the client counterparts for the delivery of services within their area of responsibilities.

Job qualifications

  • Minimum education of Bachelor/ Master’s Degree in Information Systems, Computer Science, or related field required.
  • At least 8+ years of experience with Managed Services, Delivery Support, IT Operations and/or related services.
  • Strong experience in leading successful service delivery and incident management teams
  • Service delivery experience with large scale, enterprise IT systems
  • Experience in infrastructure, application management and tools
  • Experience in transformation projects
  • Excellent communication, social awareness, customer facing and teamwork skills
  • Must have excellent communication in English.

Benefits

  • Competitive salary package based on performance.
  • Work and grow in professional environment.
  • Have opportunity to be promoted to the higher positions.
  • FPT care” health insurance provided by AON and is exclusive for FPT employees
  • Company shuttle buses provide convenient way of transportation for all employees.
  • Annual Summer Vacation: follows company’s policy and starts from May every year
  • Annual leave, working conditions follow Vietnam labor laws
  • Other allowances: lunch allowance, working on-site allowance, etc.

Contact

Contact Person   : Ms. Pham Thi Huyen Nga

Email                   : [email protected]

Website             : www.career.fpt-software.com